Terms & Conditions

Welcome to the website of Kailash Hospitality Group (“Kailash Hospitality Group”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Kailash Hospitality Group website and our brand-specific websites or subdomains (collectively, the “Website”).

By accessing, browsing, or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Us

Kailash Hospitality Group operates businesses and brands in the hospitality sector, including hospitality services, catering, traditional sweets and namkeens, and Yeti Bistro, a unique drive-thru café experience.

Our brands may be represented through individual subdomains under the main Kailash Hospitality Group domain. These Terms are intended to apply generally across those Website properties unless a particular brand publishes additional or separate terms.

2. Use of the Website

You may use the Website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for any unlawful, fraudulent, or unauthorised purpose.
• Attempt to gain unauthorised access to the Website, its systems, servers, or related networks.
• Interfere with or disrupt the operation or security of the Website.
• Introduce malicious code, viruses, malware, or other harmful material.
• Copy, reproduce, modify, distribute, or exploit Website content without appropriate permission.
• Use automated systems or methods to access or collect Website content in a manner that could damage, disrupt, or improperly burden the Website.
• Use the Website in a manner that infringes the rights of Kailash Hospitality Group or any third party.

3. Website Content

The content provided on the Website is intended for general informational purposes. This may include information about our brands, hospitality services, catering services, sweets and namkeens, Yeti Bistro, experiences, locations, galleries, events, products, and other offerings.

We make reasonable efforts to keep Website information accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Images, descriptions, colours, layouts, menus, products, services, availability, prices, specifications, and other information displayed on the Website may change without prior notice.

4. No Booking or Online Payment

Unless expressly stated otherwise on a particular Website page, the Website does not currently provide online booking or online payment facilities.

Information displayed on the Website should not be interpreted as confirmation of availability, reservation, order acceptance, or payment unless expressly confirmed by Kailash Hospitality Group through an authorised communication channel.

5. Products and Services

Information relating to hospitality services, catering, sweets, namkeens, Yeti Bistro, and other offerings is provided for general information and promotional purposes.

Actual availability, specifications, ingredients, menus, service details, pricing, operating arrangements, and other commercial terms may vary depending on the relevant brand, location, occasion, or other circumstances.

Where specific terms apply to a particular service, event, product, or commercial arrangement, those terms may apply in addition to these Website Terms.

6. Intellectual Property

Unless otherwise stated, the Website and its content, including text, photographs, graphics, logos, trademarks, brand elements, designs, layouts, videos, illustrations, software, and other materials, are owned by or licensed to Kailash Hospitality Group or the relevant rights holder.

You may view and access Website content for your personal, non-commercial use.

You may not reproduce, republish, modify, distribute, publicly display, commercially exploit, or create derivative works from Website content without prior written permission from the relevant rights holder.

7. Trademarks and Brand Names

Kailash Hospitality Group and the names, logos, marks, and visual identities of its brands are protected by applicable intellectual property laws.

Nothing on the Website grants you any licence or right to use any trademark, logo, brand name, or other intellectual property belonging to Kailash Hospitality Group or its brands without prior written permission.

8. User-Submitted Information

If you submit information, feedback, enquiries, photographs, comments, or other material to us through the Website or our communication channels, you agree that you have the right to provide that material.

You should not submit material that is unlawful, defamatory, abusive, misleading, fraudulent, infringing, offensive, or otherwise inappropriate.

We may use information submitted to us as reasonably necessary to respond to your enquiry, provide requested assistance, operate our business, or comply with applicable law and our Privacy Policy.

9. Third-Party Links

The Website may contain links to third-party websites, platforms, or services for convenience or informational purposes.

Such links do not necessarily imply endorsement, sponsorship, or affiliation. Kailash Hospitality Group does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Your use of third-party websites is subject to the terms and policies applicable to those websites.

10. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted, timely, secure, or error-free access.

The Website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, network failures, or circumstances beyond our reasonable control.

11. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be accurate, complete, reliable, secure, uninterrupted, or free from errors or harmful components.

Nothing in these Terms is intended to exclude or limit any right, remedy, liability, or protection that cannot lawfully be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Kailash Hospitality Group shall not be liable for any indirect, incidental, consequential, special, or punitive loss or damage arising from or relating to your use of, or inability to use, the Website or its content.

This includes, where legally permissible, losses arising from interruptions, technical failures, errors, omissions, unauthorised access, reliance on Website information, or links to third-party services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kailash Hospitality Group, its relevant brands, and their respective personnel from claims, liabilities, losses, damages, costs, or expenses arising from your unlawful use of the Website, your violation of these Terms, or your infringement of the rights of another person or entity.

14. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

15. Changes to These Terms

We may update or modify these Terms from time to time. Changes may be made to reflect changes in our business, Website, services, technology, or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, courts having jurisdiction in Surat, Gujarat, India shall have jurisdiction over disputes arising out of or relating to these Terms or your use of the Website.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible. The remaining provisions shall continue to remain in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other notices or terms expressly incorporated into the Website, constitute the terms governing your use of the Website, except where separate terms expressly apply to a particular service, product, event, or commercial arrangement.

19. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Kailash Hospitality Group
507, International Business Centre,
Nr. Big Bazaar, Dumas Road,
Surat, Gujarat, India

Contact: +91 9879000200

We will make reasonable efforts to address enquiries concerning these Terms and the use of our Website.