Privacy Policy

Kailash Hospitality Group (“Kailash Hospitality Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with the Kailash Hospitality Group website and our brand-specific websites or subdomains (collectively, the “Website”).

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. About Kailash Hospitality Group

Kailash Hospitality Group is engaged in hospitality services, catering, traditional sweets and namkeens, and the operation of Yeti Bistro, a unique drive-thru café experience.

Our different brands may operate through individual subdomains under the main Kailash Hospitality Group domain. This Privacy Policy is intended to apply across those websites unless a particular brand provides a separate privacy notice.

2. Information We Collect

Depending on how you interact with our Website, we may collect certain information, including:

• Contact information: such as your name, telephone number, email address, or other information you voluntarily provide when contacting us.
• Communication information: information contained in messages, enquiries, feedback, or other communications you send to us.
• Website usage information: information about how you interact with our Website, such as pages visited, approximate usage patterns, and interactions with website content.
• Technical information: information that may be automatically transmitted by your browser or device, such as IP address, browser type, device type, operating system, and similar technical information.
• Cookies and similar technologies: information collected through cookies or similar technologies used to operate, understand, and improve the Website.

We generally collect personal information when you voluntarily provide it to us or when it is automatically collected through your interaction with the Website.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to your enquiries, requests, or communications.
• Providing information about our hospitality services, brands, products, and experiences.
• Improving the content, functionality, performance, and user experience of our Website.
• Understanding how visitors use our Website.
• Monitoring and analysing Website performance and usage trends.
• Maintaining the security and integrity of our Website.
• Complying with applicable legal and regulatory requirements.
• For other purposes that are reasonably necessary for operating and managing our business and Website.

4. Google Analytics

We use Google Analytics to understand how visitors interact with our Website and to help us improve our Website, content, and services.

Google Analytics may collect information such as your device and browser information, approximate location, pages viewed, interactions, traffic sources, and other usage information. This information is generally used in an aggregated or statistical manner to understand Website performance and visitor behaviour.

Google may process information collected through Google Analytics in accordance with its own policies and terms. Your use of our Website may therefore involve the processing of certain information by Google in connection with Google Analytics.

We do not use Google Analytics for the purpose of collecting sensitive personal information through our Website.

5. Cookies

Our Website may use cookies and similar technologies. Cookies are small data files stored on your device that can help websites remember information and understand how visitors use them.

We may use cookies for purposes such as:

• Enabling essential Website functionality.
• Remembering preferences where applicable.
• Understanding Website usage and performance.
• Supporting analytics through services such as Google Analytics.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or user experience of parts of the Website.

6. Information You Provide to Us

If you contact us through a form, email, telephone, or another communication channel, we may use the information you provide to respond to your enquiry and manage the communication.

Please do not submit sensitive personal information through Website forms or other communication channels unless it is specifically requested and necessary.

7. Sharing of Information

We do not sell or rent your personal information.

We may disclose information where reasonably necessary:

• To service providers who help us operate, maintain, secure, or analyse our Website.
• To technology providers, including analytics providers such as Google, where applicable.
• Where required by applicable law, regulation, legal process, or governmental authority.
• Where necessary to protect our rights, property, Website, users, or the safety of others.
• In connection with a business restructuring, merger, acquisition, or transfer of business assets, where applicable.

8. Third-Party Services and Websites

Our Website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that you may access through links on our Website.

9. Data Security

We take reasonable measures to protect information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain appropriate business records, resolve disputes, enforce our agreements, or comply with applicable legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Choices

Depending on applicable law, you may have rights or choices regarding your personal information, including the ability to request access to, correction of, or deletion of certain information that we hold about you.

If you wish to make a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our Website is not specifically directed at children, and we do not knowingly seek to collect personal information from children through the Website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact:

Kailash Hospitality Group
507, International Business Centre,
Nr. Big Bazaar, Dumas Road,
Surat, Gujarat, India

Contact: +91 9879000200

15. Consent

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, to the extent permitted by applicable law.